Faqs

 

1. Can I use my credit account for ordering online?
Yes you can . If you already have a credit account with Multifactor Europe Limited then select the Company Account option when placing your order.
If you don't already have an account then place your order and we will contact you. We also accept credit card payments online, this is through the sage pay secure system, we do not store any credit card information on our servers, this is all handled by sage pay.


2. How do I progress an order?
Most orders are shipped the same day they are received, if there is anything you need to check please call us on or send us an email. Tell us your name and the date you placed the order and we will be able to help you.


3. What if I can't find the part I am looking for?
No problem. Just call us on 01978 855995 or send us an email - we are confident that we will be able to help you.


4. How can I get further technical information?
Simply phone our sales team and we will help you with any questions you might have.


5. All I have got is a Manufacturer's part number - what do I do?
The Manufacturers' part numbers are shown against many products listed. However, often the simplest solution is to call us on 01978 855995 or send us an email. We have a cross reference of information on Manufacturers' part numbers and can easily help to cross refer to a part we have in stock.


6. When will my order be sent out?
95% of orders are despatched from our stock the same day you place them, however we cannot keep everything we offer. Out of stock items and back orders are sent out the same day that we get the goods in. If you have any questions or want to progress an order then please contact us.

 

7. Is there a minimum order charge?
No, we have no minimum order charge or quantity.


8. What is the charge for delivery?

Our standard charge for next day delivery by carrier is £7.50 for orders up to 10kg. We also offer some next day timed deliveries and remember we also have no minimum order charge or quantity (see above).