Customer Service

Shipping & Delivery

IMPORTANT: It is the responsibility of the customer to examine the goods immediately upon delivery. Any shortage or damage must be noted on the delivery sheet.

We take no responsibility for loss or damage unless:

  1. Any damage or shortage is noted on the delivery sheet and/or
  2. A clear signature has been given on the delivery sheet and/or notification in writing of any damage or shortage is sent to us and also carriers immediately and/or
  3. Notification in writing of non-delivery is sent to us within 14 days of receipt of the invoice, and/or
  4. The carrier's conditions have been complied with by the consignee or customer.
 

UK Online Orders Only

Delivery of orders is charged at £7.50 per shipment (excluding VAT) , except to remote or offshore areas.

All orders to remote or offshore areas are delivered at a minimum £24.95, we reserve the right to charge additional carriage where applicable.

We class the following areas as remote or offshore: Isle of Wight, Isle of Man, Northern Ireland, Scotland postcodes (subject to change); AB31-38,AB41-45, AB51-56, FK19-21, HS1-9, IV1-28, IV30-36, IV41-49, IV51-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-69, PA71-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, ZE1-3.

Unfortunately, we cannot offer delivery outside of the above mentioned areas at our premium rates. If you require delivery to any other UK area or to any other country, you may contact us by e-mail enquiries@mfeuk.co.uk at any time, giving details of your required products for our best quote and delivery price.

Please note that some products may be termed as a Bulky/Heavy Item. These products carry a fixed delivery charge made apparent at the basket.

UK Mainland delivery is usually next day, Remote/Offshore deliveries are between 2 and 5 days depending on exact destination.

Delivery times are subject to stock availability. You may check availability of products before you place your order. See the Contact MFEuk page for details. Our large stocks mean that we normally maintain a same day despatch service for all orders placed before 2pm Monday-Friday.

Online orders are despatched to your stated delivery address between 8am and 5.30pm, Monday-Friday. To improve security, we request that you (or a representative from your company/member of your household) sign for the goods being delivered. If for any reason you are not in, Our carriers will leave a calling card explaining your options.

We reserve the right to use any carrier or delivery service without notice or refund.

You may contact us by e-mail enquiries@mfeuk.co.uk at any time to check the progress of your order.

Christmas Holiday Period

Online orders placed after close of business on 23rd of December will not be processed until the 2nd of January.

Bank Holiday Orders

Online orders placed after the close of business on the Friday preceding a Bank Holiday will be processed on the following Tuesday.

Non-Online Orders

Deliveries are free of charge to qualifying account customers*.

* Terms and conditions apply, dependant on annual spend, ask for details.

Prices of items shown on the website are for online purchases only.

 

Privacy & Security
 

Multi Factor Europe Ltd ("We") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Multi Factor Europe Ltd, Harrison House, Rackery Lane, Llay, Wrexham, LL12 0PB

Information We May Collect From You We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.mfeuk.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Where We Store Your Personal Data The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of the Information We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods which may be of interest to you and we or they may contact you about these by post or telephone. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Disclosure of Your Information We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Multi Factor Europe Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Multi Factor Europe Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@mfeuk.co.uk

 
Returns & Replacements
 

This applies to the return of goods because they are faulty, damaged, incorrectly supplied goods or because of unsuitable substitution by us only.

Steps to Follow:

E-mail us at enquiries@mfeuk.co.uk to provide us with the invoice number and details of the item(s) to be returned. We will then arrange for collection of the item by our carrier. Return the item in its original condition, including packaging and obtain proof of return from the carrier. We will then despatch a replacement or process a refund once your return has been received. If you need to return goods for any other reason than the above stated, it is your responsibility and cost to return the goods to us.

Your statutory rights are not affected by the above.

 
Ordering
 

This section gives you information about us and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site"), in our trade catalogues (“our catalogues”) to you. All of these Terms shall apply to the sale of Products to you via our site, catalogues and trade centres except where application to one of those is specified.

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.

Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.If you are purchasing Products via our site then you should print a copy of these Terms or save them to your computer for future reference.We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms were most recently updated on 1st August 2013

1.Information About Us

1.1 We are Multi Factor Europe Ltd, a company registered under company number 2053333 and with our registered office and main trading address at Harrison House, Rackery Lane, Llay, Wrexham, LL12 0PB. Our VAT number is GB862690695. We operate the website www.mfeuk.co.uk

1.2 To contact us, please see our Contact Us page on our site.

2. Our Products

2.1The images of the Products on our site and in our catalogues are for illustrative purposes only. Although we have made every effort to display the colours accurately, if you are purchasing Products via our site then we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2 The packaging of the Products may vary from that shown on images on our site and in our catalogues.

2.3 All Products shown on our site and in our catalogues are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.

3. Use of Our Site

If you are using our site to purchase Products, your use of our site is governed by our Terms of website use . Please take the time to read these, as they include important terms which apply to you.

4. How We Use Your Personal Information

We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

5. If You Are a Consumer This clause 5 only applies if you are a consumer.

5.1 If you are a consumer, you may only purchase Products from us if you are at least 18 years old.

5.2 Certain Products on our site, in our catalogues can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site, our catalogue or at our trade centres. By placing an order via our site for such Products you are confirming that you are at least 18 years old and that the person who is to receive the Products is also at least 18 years old.

5.3 We intend to rely upon these Terms and our Privacy Policy, Terms of Website Use in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

5.4 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

6. If You Are a Business Customer This clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you purchase Products.

6.2 These Terms and any of our Privacy Policy, Terms of Website Use constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or our Privacy Policy, Terms of Website Use.

7. How the Contract Is Formed Between You and Us Purchases via our site and catalogue

7.1 Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.2 Your order will be accepted and the Contract between us formed only when we dispatch the Products.

7.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site or in our catalogues as referred to in clause 14.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will: 7.3.1 delay dispatch of the Products to you for a reasonable time until we have the Products available in stock; 7.3.2 dispatch to you Products which are a substitute of equivalent quality and price to the Products you ordered; 7.3.3 or refund the price of the Products to you as soon as possible and in any event within 30 days. 7.3.4 refund you the full amount as soon as possible and in any event within 30 days.

8.Our Right to Vary These Terms 8.1 We may revise these Terms from time to time in the following circumstances: 8.1.1changes in how we accept payment from you; and 8.1.2 changes in relevant laws and regulatory requirements.

8.2 Every time you order Products from us, the Terms in force at that time will apply to

9. Your Cancellation and Refund Rights If You Are a Consumer This clause 9 only applies if you are a consumer.

9.1 If you are a consumer and have purchased Products via our site or over the telephone, you may cancel a Contract during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a full refund if: 9.1.1 The Products are returned to us within 30 days of the date upon which the Products were delivered to you; and 9.1.2 The Products are in the same packaging and condition as they were when they were dispatched to you by us. 9.2 Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

9.3 You may cancel a Contract from the date upon which we dispatch the Products, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

9.4 To cancel a Contract, you must contact us in writing by sending an e-mail to enquiries@mfeuk.co.uk or by contacting our Customer Services telephone line.

9.5 You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 9.3. If you returned the Products to us because they were faulty or mis-described, please see clause 9.6.

9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

9.7 We refund you on the credit card or debit card used by you to pay.

9.8 If the Products were delivered to you: 9.8.1 you must return the Products to us as soon as reasonably practicable; 9.8.2 unless the Products are faulty or not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to us; 9.8.3 you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

9.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9.10 For further information relating to returns please see our Returns Procedure.

10. Your Cancellation and Refund Rights If You Are a Business

10.1 If you wish to return the Products to us then you may do so at your own cost and receive a full refund of the price of the Goods provided that: 10.1.1 the Products are returned to us within 30 days of the date of despatch of the Products to you; and 10.1.2 the Products are in the same packaging and condition as they were when dispatched to you by us.

10.2 If Products are returned to us because they are faulty, the incorrect products or any substitute products we send to you are unsuitable then such Products may be returned to us at our cost via a carrier selected by us.

10.3 Products which are not ordinarily held in stock by us and which have been specifically ordered from a third party on your behalf (“Special Products”) may not be returned to us.

10.4 For further information in relation to returns please see our Returns Procedure.

11. Restocking charge

11.1 If Products are returned to us because you ordered them incorrectly then a 15% restocking charge will apply to the return of those Products.

12. Delivery Purchases via our site and catalogue

12.1 We will normally select a national carrier to deliver the Products to you but we reserve the right to use an alternative carrier or delivery service without notice or refund.

12.2 If the carrier that we have selected fails to deliver the Products to you within 21 days of the date of your order please notify us immediately.

12.3 Delivery will be completed when we deliver the Products to the address you gave us.

12.4 The Products will be your responsibility from the completion of our dispatch of the Products to you.

12.5 You own the Products once we have received payment in full, including all applicable delivery charges.Purchases at our trade centres

12.6 Delivery will be completed when you collect the Products from one of our trade centres.

12.7 The Products will be your responsibility from the completion of your collection of the Products.

12.8 You own the Products once we have received payment in full.

12.9 For more information in relation to delivery please see our Delivery Information.

13. No International Delivery

13.1 Unfortunately, we do not deliver to addresses outside the UK.

13.2 You may place an order for Products from outside the UK, but this order must be for delivered to an address in the UK.

14. Price of Products and Delivery Charges

14.1 The prices of the Products will be as quoted on our site and in our catalogues from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 14.5 for what happens in this event.

14.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

14.3 If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

14.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Information.

14.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

14.5.1 where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as miss-priced, we do not have to provide the Products to you at the incorrect (lower) price; 14.5.2 if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

14.6 Prices listed on our website are specific to the website and apply exclusively to product bought through the website.

15. Online Discounts and Promotions

15.1 Discounts and promotions offered via our site relate only to Products purchased via our site and only one discount or promotion may be used at any one time.

15.2 Discounts and promotions cannot be redeemed against delivery charges or gift vouchers and there are no cash alternatives to discounts and promotions.

15.3 We reserve the right to withdraw discounts and promotions at any time.

16. How to Pay

16.1 You can only pay for Products via our site using a debit card or credit card, or paypal..

16.2 Payment for the Products and all applicable delivery charges is in advance.

17. Manufacturer Guarantees

17.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.

17.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

18. Our Warranty for the Products

18.1 For Products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 18.2.

18.2 The warranty in clause 18.1 does not apply to any defect in the Products arising from: 18.2.1 fair wear and tear; 18.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; 18.2.3 if you fail to operate or use the Products in accordance with the user instructions; 18.2.4 any alteration or repair by you or by a third party who is not one of our authorised repairers; or 18.2.5 any specification provided by you.

18.3 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

19. Our Liability If You Are a Business This clause 19 only applies if you are a business customer.

19.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes.

19.2 Nothing in these Terms limits or excludes our liability for: 19.2.1 death or personal injury caused by our negligence; 19.2.2 fraud or fraudulent misrepresentation; 19.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or 19.2.4 defective products under the Consumer Protection Act 1987.

19.3 Subject to clause 19.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for: 19.3.1 any loss of profits, sales, business, or revenue; 19.3.2 loss or corruption of data, information or software; 19.3.3 loss of business opportunity; 19.3.4 loss of anticipated savings; 19.3.5 loss of goodwill; or 19.3.6 any indirect or consequential loss.

19.4 Subject to clause 19.2 and clause 19.3 , our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

19.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

20. Our Liability If You Are a Consumer This clause 20 only applies if you are a consumer.

20.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

20.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

20.3 We do not in any way exclude or limit our liability for: 20.3.1 death or personal injury caused by our negligence; 20.3.2 fraud or fraudulent misrepresentation; 20.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 20.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and 20.3.5 defective products under the Consumer Protection Act 1987.

21. Events Outside Our Control 21.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 21.2.

21.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

21.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: 21.3.1 we will contact you as soon as reasonably possible to notify you; and 21.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

22. Communications Between Us

22.1 When we refer, in these Terms, to "in writing", this will include e-mail.

22.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to Multi Factor Europe Ltd, Harrison House, Rackery Lane, Llay, Wrexham, LL12 0PB. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel under clause 9, please see that clause 9 for how to tell us this.

22.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

22.4 If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

23. Other Important Terms

23.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

23.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the our warranty in clause 18 to the recipient of the gift without needing to ask our consent.

23.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at clause 18, but we and you will not need their consent to cancel or make any changes to these Terms.

23.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

23.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

23.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

23.7 If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 
Payment, Pricing & Promotions

Title Retention Clause: Until full payment of all monies due by the customer to the company:

  1. The title in the goods will not pass to the customer.
  2. The customer shall store the goods in a proper manner suitable to the type of goods involved.
  3. Goods must clearly be identifiable as the property of the Company.
  4. The customer irrevocably authorizes the Company, its servants, agents or otherwise to enter the premises where the said goods are in the event of: 4-a. Any distress or execution is levied upon any of the assets of the customer and/or 4-b. The commencement of legal proceedings against the customer for the purposes of insolvency or bankruptcy and/or 4-c. A receiver be appointed over the whole or any part of your undertaking and/or 4-d. The calling of any creditors meeting of the customer.
  5. The goods must not be sold by the customer.
 
Acceptable Use Policy
 
This acceptable use policy sets out the terms between you and us under which you may access our website www.fwb.co.uk ("our site"). This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. www.mfeuk.co.uk is a site operated by Multi factor Europe Ltd ("we" or "us").

Prohibited Uses You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (“spam”).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree: Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

  • Not to access without authority, interfere with, damage or disrupt:
  • any part of our site,
  • any equipment or network on which our site is stored,
  • any software used in the provision of our site, or
  • any equipment or network or software owned or used by any third party.

Suspension and Termination We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.